![[logo - MyLibraryDV]](images/MldvLogo.jpg)
Frequently Asked Questions
What is MyLibraryDV?
MyLibraryDV is a unique video-on-demand service created by Recorded Books in partnership with your local library. You can
access hundreds of hours of DVD-quality programming such as cooking, travel, health programs, educational videos, classic movies
and more! Best of all, it is brought to you by your library at no additional charge.
What is the first step to view MyLibraryDV?
To access and download MyLibraryDV:
MyLibraryDV's software will automatically detect and alert you of any necessary upgrades to access the service and will aid in their installation.
Is MyLibraryDV compatible with Windows Vista?
Yes, MyLibraryDV is fully operational on systems running Windows Vista.
Can I use a Mac with the service?
The download manager for MyLibraryDV is a Windows .exe file and will only install on a computer running Windows 2000 with
SP4 or Windows XP with SP2, which enables you run the Windows Media Player. Your Mac must have an Intel processor and software
that enables you to switch between the Mac operating system and Windows, where you will download and install the MyLibraryDV
download manager.
Why must the manager be installed?
The manager is necessary to securely download MyLibraryDV programs. After installing the manager the first time, an icon will appear on your desktop and in your program listings. You will use this icon to launch the Player whenever you wish to use MyLibraryDV.
How can I browse through the different titles on the site? How are programs downloaded? How long does it take to download a program? How many programs can be checked out at one time? How can the status of downloads be checked? When and how can programs be viewed? May downloaded programs be transferred to external devices? How is a video deleted that has been previously downloaded? If MyLibraryDV does not operate properly, what steps can I perform? If you are still unable to operate your MyLibraryDV application successfully, please contact us at mldvsupport@recordedbooks.com.
You can browse through the programs on MyLibraryDV either from an alphabetical listing under the Channel Guide on the left
side of the screen or from the categories in the center of the screen.
To choose from the listing under the Channel Guide on the left side of the screen, click on your desired category, such as Travel
or Food, and then on your specific topic of interest. Clicking on an individual program from the image and title display in the
center of the screen will make the program information window appear. Here you will find the program synopsis, additional
information such as the download size and duration of the video, and a “Download” icon.
When you scroll over a category from the display in the center of the screen you are given information about types of
programming you can find within that category. You can then click on the icon to be taken to the topics within the category, just
as with the other method of browsing. Please view the flash demonstration in the Help section for more information on this option.
Simply click the "Download" icon. The title will be added to your "My Downloads" playlist and will begin to download immediately.
If the Internet connection is lost while downloading a program, simply reestablish the connection and the manager will resume the download from the point it was interrupted.
The MyLibraryDV application does not need to remain open during the period of the download. The download manager will automatically continue to download the content even when the main application is closed, as long as the Internet connection remains uninterrupted.
After programs have been downloaded, the MyLibraryDV Player accesses the content from the computer's hard drive whether or not there is a connection to the Internet.
The amount of time it takes to download MyLibraryDV content depends on a combination of factors, such as the length of the program, the connection speed, and the hardware configuration of the individual computer.
Videos are automatically downloaded one at a time, although multiple programs may be selected. It is possible to change the order of the programs in the queue. Simply click on the title of the program to take priority-the default behavior for the manager is to download the last program selected.
You may have up to 10 downloaded programs at any given time as long as space on your computer's hard drive is available. Each program has a 7-day checkout period. The time remaining to watch the program is displayed next to the “Play” icon in your
“My Downloads” playlist. No early returns are permitted.
The progress of the download can be checked by dragging the cursor over the status bar in the "My Downloads" playlist to display the percentage downloaded.
Because of MyLibraryDV's cutting-edge progressive download technology, content can be viewed either while the video is being downloaded or after the download is complete.
Within a few minutes after the downloading begins, the "Play" button will appear. At this point, your program can be viewed while it continues to download. If you choose to view a program while the download progresses, be aware that varying connection speeds can cause momentary pauses in play called buffering. Buffering results when the viewed portion of the file "catches up" to the downloading file. Internet speeds are impacted by a number of variables, such as how many users are on a single trunk line or the age of your computer. If buffering occurs, a text message will appear below the picture, encouraging you to pause for several minutes to allow the program to download further. If buffering continues, your best viewing experience may only occur with completely downloaded programs.
If you choose to wait for the completed download, open the MyLibraryDV Player, go to your "My Downloads" playlist and click on the "Play" button next to the title you wish to view.
Using a cable hook-up, programs may be viewed on a television or other monitor. Please view the flash demo in the "Help" section for more information on this option.
MyLibraryDV works only on the hard drive to which the file was originally downloaded. Files cannot be transferred to an external device.
All programs are automatically deleted when the 7-day checkout period expires. If you choose to delete programs manually,
open the Player and identify the title to be deleted in your “My Downloads” playlist. Click on the “Trashcan” icon to delete the
program from both the Player and the associated computer hard drive. Deleted programs still count toward your 10 allowable
downloads if they are within the 7-day checkout period.
Frequently Asked Questions | Information for Libraries |
See what libraries have to say
See a list of programs
| Home